The support team are the front line to assist with any client queries. We use our own Flex Management solution to manage client tickets (submitted by emailing email@example.com) and they send the necessary responses out to clients and other internal teams.
This group are comprised of industry experts which assist in setting up the architecture of the products and ensuring they are still in date for the relevant environments. They come from diverse backgrounds and often assist directly with client setup queries.
Your best friend! As a client your account manager is the most important Flex contact you have, this is the guy or gal who gets things done, no mountain is too high no valley too low, ask and they will do their utmost to make it happen!