All injury records at SSE were paper-based. The tricky part was to find a record when the time has passed. For example, three years later if a claim comes into place, it would be difficult to retrieve that full record over time without Flex, as different factors could influence such as (rotating staff, supervisors, documentation missing, etc). Nowadays, incidents are a very sensitive topic, as they can lead to misunderstanding and an extraordinary amount of money from fines or claims.
Co-workers: Some employees are more orientated to details than others if the documentation were missing some details that could lead to fines/claims in the future.
Management: They were not aware of the most common injuries and all the root causes/conditions for injuries in their workplace. This can be very helpful to mitigate accidents.
The Flex Manager integrated platform, allows SSE to get clear visibility of their incidents or accidents across facilities and keep them over time. They could also record the recovery period, attach doctors’ appointments and progress of any case. Every employee can log incidents from their app and add supportive documentation to it, include external or internal witnesses to the incident and a whole process of validation. The incident reporting process can be as complicated as SSE wanted, adding different stages to review the process. All interested parties are notified every time the status of the incident has been moved. Management and supervisors can set up reports to notify all incidents per area every week, evaluating the most common categories. This helps them to add improvements to different areas within SSE.