Complaints are negative occurrences in an organisation but from every negative should come a positive. Complaints, if investigated and the root cause understood, give us an opportunity to understand the customers perspective, the unique use case and differing environments in which our customers use our products and services. Investigating the complaint allows us to respond to the customer with integrity, an understanding of what went wrong and the steps and corrective action we can take to ensure instances like this are reduced. The Complaints module empowers your customer care team with the tools to ensure longer term customer satisfaction.
Key Functions
- Management Reviews
- Photo Capture
- Photo Mark-Up
- Video Capture
- Signature Capture
- Task Assgnment
- In Depth Analytics
What Clients Say
“IN MANUFACTURING THERE CAN ALWAYS BE AN ERROR. WHAT SETS A COMPANY APART IS HOW THEY DEAL WITH IT”
– Niamh, Quality Directo
Stats
Buidl the Data to Empower Decision Making
