We communicate with business stakeholders daily, internal employee or external customers. Each and every interaction is important. The Helpdesk module puts all your interactions in one place, so communication is streamlined and efficient, meaning more responsive replies and satisfied parties.
Having a united and unified ticketing system, backed by an efficient communication system allows teams to collaborate quickly, so they can respond to business changes while giving the work-flow to ensure there is adequate oversight and escalation process in place.
- Categorisation/Type Definition
- Customisable Priority
- Rolling Workflow
- Event Notifications
- Auto Escalation
- Time Tracking
- Linked Tasks/Project Management
- Integration with Key Modules
What Clients Say
“THE HELPDESK ALLOWS US TO EASILY REACH OUR EMPLOYEES, CLIENTS AND CONTRACTORS WHILE BUILDING KEY METRICS”
Patrick, Technical Services Director
Build beyyer stats through a centralised system